Date of last published version: 01/04/2021
1.2. “Customer” shall mean the legal entity which avails the Services from Wobot;
1.3. “Customer Account” shall mean a Customer’s account created by Wobot for enabling access to the Services;
1.4. “Customer Agreement” shall mean the agreement executed between Wobot and the Customer, if any;
1.5. “Data” means the Personal Data that Wobot obtains when it (a) collects such information from the Customer and/or End User when they use the Application, or (b) collects such information automatically when the Customer and/or End User use the Application; However, Data shall not include Metadata or any data which is not Personal Data.
1.6. “End User” shall mean a user accessing the Application through services provided by the Customer or a user whose Data is collected by Wobot through its Services and shall include a user who accesses the Website;
1.8. “Metadata” shall refer to any set of data generated as a result of providing the Services, that gives information regarding other data (whether the same is processed or unprocessed);
1.9. “Raw Data” shall refer to any data (excluding Metadata) collected and stored by Wobot, but not otherwise processed, as a result of providing the Services;
1.10. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations.
1.12. “Website” shall mean the website operated by Wobot accessible at Wobot.ai.
3. Data that we collect
3.1. The Data we collect from you includes but is not limited to the following:
(a) Name and contact data: This can include your first name, last name, email address, postal address, phone number or any other similar data;
(b) Credentials: Passwords, password hints, and similar security information used for authentication;
(c) Subscription and license data: Data about any subscription, plan or other features that you have selected related to the Application;
(d) Data automatically collected: During your usage of the Application, Wobot will be collecting the following Data automatically:
(i) Data about your device, including information about your device’s hardware and software, error reports, and troubleshooting and help data;
While providing the Services, we may collect images and videos and information relating to images or videos, such as patterns associated with images or videos for facial recognition and movement patterns of End Users.
(e) We may collect Raw Data in the process of providing the Services, which may contain Personal Data.
4. How we collect your Data
4.1. We collect your Data through the following means:
(a) We take your information when you create a Customer Account for using our Services and browsing through our Website.
(b) The information that you share with us in the form of videos, images, text etc., including content shared by you about your organisation and information shared with us to interact with us and to use our Services.
(d) We may also receive information about you from any social media websites which are linked with us for the purposes of signing in or creating a Customer Account with us.
5. Your Billing Information
6. Retention of Data
7. Sharing/ transferring your Data
7.2. We may share anonymized or aggregated data we collect from the use of the Services, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Services, market trends and other analysis that we create based on the information we receive from you and other users.
7.3. All Personal Data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
7.4. Wobot may disclose the Data to its employees, service providers and third-party consultants for determining deviations in standard operating procedures or in order to improve its Services or the Application.
7.5. Wobot may share your Data in various situations including but not limited to the following conditions:
(ii) When we believe in good faith that disclosure is necessary to protect our rights or property; or
(iii) To protect your rights and safety; or
(iv) To investigate fraud or respond to a government, judicial or other legal requests; or
(v) To comply with any applicable law.
8. Data Protection Measures
8.1. We maintain organizational, physical and technical security arrangements for all Data we hold, including maintaining security of your information as per the requirements of applicable law and use industry standard Secure Sockets Layer (SSL) technology for encryption of your Personal Data. We adopt market leading security measures to protect your Data.
8.2. We review the information collection, storage and processing practices, including physical security measures, to continually guard against unauthorized access to our systems.
8.4. We will adopt all requirements necessary for the protection of your Data as required by applicable data protection legislations.
8.5. Notwithstanding what is stated above, you should understand that the open nature of the internet is such that information and data flows over networks connecting user to our systems without security measures and may be accessed and used by people other than those for whom the data is intended and Wobot shall not be liable to you for any such loss of your Data.
9. How you can opt out of Marketing Communications and other non-essential communications
9.1. If you wish to opt out of receiving non-essential (promotional, marketing-related) communications from us, after setting up a Customer Account, you may choose to do so by writing to us at firstname.lastname@example.org.
10. Cookies and data analytics
10.2. We may use third party cookies to track visitor behaviour and to improve the quality of the Application. However, such cookies will not store any kind of Data, nor will such information be disclosed to any third party.
10.3. These cookies are intended to be automatically cleared or deleted when you stop accessing the Website or using the Application. Users have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Note that if you opt-out of such data collection it may impact your experience with our Services.
10.4. The information we collect with cookies is not sold, rented, or shared with any third parties, other than for (a) internal development and maintenance of the Application, (b) enhancing your experience with the Services, (c) providing custom, personalized content and information, including relevant advertising in the course of providing the Services.
10.5. Notwithstanding anything mentioned in Clauses 10.1 to 10.4 above, Wobot will routinely analyse your Data to help improve the way we run our business and the Application. We use your Data for data analytics, particularly to understand how our Services are used. We use Google Analytics, a service provided by Google, Inc. (“Google”), to gather information about how users engage with our Website and the Application. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout. Further, we have implemented Intercom, a business messenger platform into our Website and Application to help us evaluate the engagement of the End User and to track product metrics, which may collect certain Personal Data from you. Please visit https://www.intercom.com/legal/privacy to know more about how Intercom will use your Personal Data.
11. How will Wobot use your Data
11.1. We use this information to:
(i) provide you the Services and to maintain, manage and improve the Application and Services;
(ii) send you notifications and communicate with you;
(iii) provide you with customer support including technical support and troubleshooting;
(iv) protect you and conduct security investigations and fraud and abuse analysis;
(v) comply with our legal obligations, for example when assisting governments and law enforcement agencies or regulators (as may be required by applicable law);
(vi) improve the safety and reliability of the Application. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm the Application, you, our users, or the general public;
(vii) analyse data, tracking trends, building algorithms and source code, creating databases for rating systems, recommendations engines, etc.;
(viii) to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Terms of Service and/or the Customer Agreement, or as otherwise required by applicable law;
(ix) to conduct internal and external audits and quality assessment procedures; and
(x) to comply with applicable law.
12. Third party links
12.1. The Application may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Wobot. We are not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site.
12.2. Wobot does not intend the Linked Sites to be referrals to, endorsements of, or affiliation with the linked entities.
12.4. You further acknowledge and agree that Wobot shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, advertising, products, services or other materials available on or through any Linked Sites or for any errors, defamatory content, libel, slander, omissions, falsehoods, obscene content, pornographic material, or any profanity contained therein.
13. Personal Data of Children
13.1. The Services are not directed to or intended for use by children under 16, and children under 16 are prohibited from using the Services. We do not knowingly collect or solicit Personal Data from children under 16. If you are a child under 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data.
13.2. By accessing, using and/or submitting information to or through the Services, you represent that you are not under 16.
13.3. If we learn that we have collected Personal Data from a child under 16 without his/her parent’s written consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child (or his/her parent or legal guardian) that he/she cannot use the Services, and we will subsequently delete that information as quickly as possible. If you believe that a child under 16 may have provided us Personal Data, please contact us at email@example.com.
13.4. If you are between the age of 16 years and the age of majority prescribed by applicable law in your place of residence, you may use our Services only with the consent of your parent/ legal guardian.
13.5. If you are a parent or legal guardian of a minor child, you may, in compliance with the Terms of Service and/or Customer Agreement (as applicable), use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Data as otherwise provided herein.
14. Specific Rights for the Residents of California
14.2. You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. We will provide you with the following information:
(a) The categories of Personal Data that we have collected about you. (b) The categories of sources from which that Personal Data was collected. (c) The business or commercial purpose for collecting or selling your Personal Data. (d) The categories of third parties with whom we have shared your Personal Data. (e) The specific pieces of Personal Data that we have collected about you.
14.3. If we have disclosed your Personal Data for a business purpose (as identified by applicable data protection law) over the past 12 (Twelve) months, we will identify the categories of Personal Data shared with each category of third-party recipient, on your request.
14.4. If we have sold your Personal Data over the past 12 (Twelve) months, we will identify the categories of Personal Data purchased by each category of third-party recipient, on your request.
14.5. You may request us to delete the Personal Data that we have collected from You. This right will be subject to our right to reject such deletion request on grounds permitted under applicable data protection law.
14.6. We will not sell your Personal Data and have not done so over the last 12 (Twelve) months.
14.7. We will not discriminate against you for exercising your rights under applicable data protection law. However, we may offer different tiers of our Services as allowed by applicable data protection laws with varying prices, rates, or levels of quality of the Services you receive, related to the value of Personal Data that we receive from you.
14.8. You are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at firstname.lastname@example.org.
15. Specific Rights for the residents of Nevada
15.1. If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at email@example.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data.
16. Transfer of Personal Data to third party jurisdictions
17. Contact Information