IRCTC Case Study.pdf

The Indian Railways wanted to introduce a technology-based solution that would help maintain hygiene standards, ensure SOP adherence in the kitchens and contribute to enhancing the customer experience.

The Indian Railways was able to increase compliance to their internal SOPs, reduce the cost involved in manually overseeing the adherence to prescribed norms, improve employee productivity, and increase customer satisfaction.

small_Challenge_IRCTC.png

thumbnail_Challenge_IRCTC.png

Challenge_IRCTC.png

assets_Vector_tick.png

Get better insights and visibility into their business operations

Improve hygiene standards across all their kitchens

23 million passengers travel by the Indian Railways every day. The extensive operations of the railway network coupled with the need to deliver a high-quality experience to every user made it difficult to identify and mitigate inefficiencies in kitchen operations. This led to significant service time delays, resulting in a low-quality customer experience.

The Indian Railways was looking for products that could help them:

small_Approch_irctc.png

thumbnail_Approch_irctc.png

Approch_irctc.png

Wobot.ai onboarded its existing CCTV cameras onto its platform and helped the Indian Railways set up relevant AI tasks. The in-built workflow automation system raised tickets for the detection of process deviations. The tickets raised had to be closed by the kitchen supervisor within a defined turnaround time (TAT).

The AI tasks configured on their cameras, helped them detect:

small_Result_irctc.png

thumbnail_Result_irctc.png

Result_irctc.png

The insights and tickets raised helped the Indian Railways reduce costs associated with ensuring SOP adherence and compliance by $60 per employee, per annum.

The AI-powered system helped reduce the effort involved in manually ensuring SOP adherence and helped employees focus
on more critical tasks. Employee productivity increased by 5- 10 %, across kitchens.

Wobot.ai made it possible for the client to track trends across timelines, compare the performance of various locations on hygiene and food safety metrics, and helped them better manage kitchen functions. The improved hygiene standards led to an increase in customer satisfaction and customer complaints dropped by a whopping 50 % according to Twitter Sentiment Analysis.

large_Irctc Banner Big.png

medium_Irctc Banner Big.png

small_Irctc Banner Big.png

thumbnail_Irctc Banner Big.png

Irctc Banner Big.png

small_irctc portraite.png

thumbnail_irctc portraite.png

irctc portraite.png

thumbnail_irctc-wobot.png

irctc-wobot.png

Enabling SOP Adherence, Enhancing Customer Experience, and Improving Employee Productivity

Poke and Co.pdf

The customer wanted to reduce the operational cost of manually overseeing compliance to health and safety protocols while simultaneously eliminating inefficiencies in their restaurants and kitchens.

The customer was able to increase compliance to their internal SOPs and reduce the cost involved in manually overseeing the adherence to prescribed norms.

small_Challenge_PNC.png

thumbnail_Challenge_PNC.png

Challenge_PNC.png

Get better insights and visibility into their business operations


Reduce dependency on manual processes to track compliance with safety procedures


Use the output from the platform to augment their internal
training processes

Personnel Hygiene and food safety are critical to the success of a restaurant chain. While there was an in-house team that enforced standard hygiene and safety protocols, manually overseeing compliance can increase operational cost, and leave room for human fallacies. 

The company was looking for solutions that could help them:

small_Approch_PNC.png

thumbnail_Approch_PNC.png

Approch_PNC.png

Wobot.ai onboarded the existing CCTV cameras onto its platform and helped them set up relevant AI tasks. The in built workflow automation system raised tickets on detection of process deviations. The tickets raised had to be closed by the kitchen supervisor within a defined turnaround time (TAT).

The AI tasks configured on their cameras, helped them detect-

small_Result_PNC.png

thumbnail_Result_PNC.png

Result_PNC.png

Insights and tickets raised helped the customer resolve operational challenges – all in real-time! Wobot.ai made it possible for the client to track trends across timelines, compare the performance of various locations on hygiene and food safety metrics, and helped them better manage restaurant and kitchen functions. The incidents detected by AI were used as feedback to enhance the existing training processes for the employees.

Deploying an automated system allowed the employees to focus on more critical tasks resulting in improved productivity. In addition, with automation, the client was able to cut down the cost of manual monitoring.

large_pnc_final_banner.png

medium_pnc_final_banner.png

small_pnc_final_banner.png

thumbnail_pnc_final_banner.png

pnc_final_banner.png

small_pncportraite.png

thumbnail_pncportraite.png

pncportraite.png

How a leading healthy food chain in UAE leveraged Video Intelligence to increase safety and hygiene in their workplace

Wobot.ai

favicon.ico

Our platform integrates with a wide array of POS, security camera systems and alert systems

small_drive thru3 min.png

thumbnail_drive thru3 min.png

drive thru3 min.png

small_Drivethru_before.png

thumbnail_Drivethru_before.png

Drivethru_before.png

Make better decisions, faster by adding context to your video streams and deriving actionable real-time insights

Accelerate service speed with Line-Busting Drive Thru.png

Make your staff walk up the DriveThru lanes or curbside spots with tablets to fasten order-taking & payment process

Add an Additional Lane - Just in Time Drive Thru.png

Adding an additional lane can help reduce the workload of certain staff during an influx of orders

Open an Extra Window, Split Function Drive Thru.png

Split order-taking and cashier processes during peak hours. Have a dedicated window for payments or serving the beverages alone, dividing the workload among staff and enhancing operational efficiency.

Cross-Functioning is Key to Efficiency Drive Thru.png

Critical revenue hours require your service staff to cross-function and assist in bagging the orders, or preparing the drinks, to save significant time

Aces in Position and Dedicated Staff are must during Critical Hours Drive Thru.png

Using historical data, manage staff scheduling and maintain staff-to-customer ratio in line with the real-time demand throughout the day, especially during peak revenue periods
It's a FACT: Understaffed drive-thrus severely hamper the speed of operations
During rush times, your intent must be to ensure all hands are on deck and your aces are in position covering all critical areas

Rush Hour_ Customize your Menu Drive Thru.png

Customize the digital menu board by upselling items with less prep-times and downplay those with longer prep-times

Power Up Self-Service Kiosks Drive Thru.png

During peak times, turn on the self-service kiosks to speed up the ordering process

Temporarily Shut Down Online Orders, Reduce Wait-Times Drive Thru.png

Ease the raging war in your kitchen by temporarily throttle online orders.
With an influx of orders and a war waging inside your kitchen, ease the load by throttle to online orders.

Retrain employees that operate kitchen equipment inefficiently Drive Thru.png

Adjust aisle widths and organize the placement of equipment to minimize movement of staff between stations

Be Honest with your Customers.png

Today's customers value the truth. Inform them of genuine wait times.
Being honest with customers helps set realistic expectations, thus leading to greater customer satisfaction.

Bid Adieu to Vacant Counters.png

Substitute absentees, and vacant stations are a no-go for most customers.
In case of an absentee employee at the counter, substitute them since a vacant counter isn't all that attractive when the customer is knocking on your window! 

Owning Up to Slow Service.png

Have your staff apologize to consumers for unnaturally slow services. A genuine apology always helps in service recovery. 

Onboard your pre-existing camera systems, and know what's happening in your drivethru lanes. Get meaningful insights, and set realistic wait times for customers by tracking service speed.

Transform your DriveThru with Video Intelligence

Want to make better operational decisions with real-time insights?

Insights

Accelerate service speed with Line-Busting

Make your staff walk up the DriveThru lanes or curbside spots with tablets to fasten order-taking & payment process

Add an Additional Lane - Just in Time

During rush hours, speed up operations by opening an additional lane for order-taking

Open an Extra Window, Split Function

Split order-taking and cashier process during peak hours, dividing the workload among staff and enhancing operational efficiency

Cross-Functioning is Key to Efficiency

Critical revenue hours require your service staff to cross-function and assist in bagging the orders

Aces in Position and Dedicated Staff are must during Critical Hours

During rush times, your intent must be to ensure all hands are on deck and your aces are in position covering all critical areas

Rush Hour? Customize your Menu

Customize the digital menu board by upselling items with fewer prep times and those with longer prep times

Power Up Self-Service Kiosks

During peak times, turn on the self-service kiosks to speed up the ordering process

Temporarily Shut Down Online Orders, Reduce Wait-Times

Ease the raging war in your kitchen by temporarily throttle online orders

Save Time with an Ergonomic Kitchen

Adjust aisle widths and organize the placement of equipment to minimize the movement of staff between stations

Our platform integrates with a wide array of POS, security camera systems and alert systems