IRCTC Case Study.pdf

The Indian Railways wanted to introduce a technology-based solution that would help maintain hygiene standards, ensure SOP adherence in the kitchens and contribute to enhancing the customer experience.

The Indian Railways was able to increase compliance to their internal SOPs, reduce the cost involved in manually overseeing the adherence to prescribed norms, improve employee productivity, and increase customer satisfaction.

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Get better insights and visibility into their business operations

Improve hygiene standards across all their kitchens

23 million passengers travel by the Indian Railways every day. The extensive operations of the railway network coupled with the need to deliver a high-quality experience to every user made it difficult to identify and mitigate inefficiencies in kitchen operations. This led to significant service time delays, resulting in a low-quality customer experience.

The Indian Railways was looking for products that could help them:

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Wobot.ai onboarded its existing CCTV cameras onto its platform and helped the Indian Railways set up relevant AI tasks. The in-built workflow automation system raised tickets for the detection of process deviations. The tickets raised had to be closed by the kitchen supervisor within a defined turnaround time (TAT).

The AI tasks configured on their cameras, helped them detect:

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The insights and tickets raised helped the Indian Railways reduce costs associated with ensuring SOP adherence and compliance by $60 per employee, per annum.

The AI-powered system helped reduce the effort involved in manually ensuring SOP adherence and helped employees focus
on more critical tasks. Employee productivity increased by 5- 10 %, across kitchens.

Wobot.ai made it possible for the client to track trends across timelines, compare the performance of various locations on hygiene and food safety metrics, and helped them better manage kitchen functions. The improved hygiene standards led to an increase in customer satisfaction and customer complaints dropped by a whopping 50 % according to Twitter Sentiment Analysis.

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Enabling SOP Adherence, Enhancing Customer Experience, and Improving Employee Productivity

Poke and Co.pdf

The customer wanted to reduce the operational cost of manually overseeing compliance to health and safety protocols while simultaneously eliminating inefficiencies in their restaurants and kitchens.

The customer was able to increase compliance to their internal SOPs and reduce the cost involved in manually overseeing the adherence to prescribed norms.

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Get better insights and visibility into their business operations


Reduce dependency on manual processes to track compliance with safety procedures


Use the output from the platform to augment their internal
training processes

Personnel Hygiene and food safety are critical to the success of a restaurant chain. While there was an in-house team that enforced standard hygiene and safety protocols, manually overseeing compliance can increase operational cost, and leave room for human fallacies. 

The company was looking for solutions that could help them:

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Wobot.ai onboarded the existing CCTV cameras onto its platform and helped them set up relevant AI tasks. The in built workflow automation system raised tickets on detection of process deviations. The tickets raised had to be closed by the kitchen supervisor within a defined turnaround time (TAT).

The AI tasks configured on their cameras, helped them detect-

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Insights and tickets raised helped the customer resolve operational challenges – all in real-time! Wobot.ai made it possible for the client to track trends across timelines, compare the performance of various locations on hygiene and food safety metrics, and helped them better manage restaurant and kitchen functions. The incidents detected by AI were used as feedback to enhance the existing training processes for the employees.

Deploying an automated system allowed the employees to focus on more critical tasks resulting in improved productivity. In addition, with automation, the client was able to cut down the cost of manual monitoring.

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How a leading healthy food chain in UAE leveraged Video Intelligence to increase safety and hygiene in their workplace

Wobot.ai

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Our platform integrates with a wide array of POS, security camera systems, and alert systems.

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Make better decisions, faster by adding context to your video streams and deriving actionable real-time insights.

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The load-on operator must be present at all times while your wash is open, ideally at the tunnel entrance to help guide vehicles into the tunnel. A load-on operator's presence is key as instructions like a vehicle to be in neutral need to be communicated before a customer enters the tunnel.

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Know when your customers might need help at the pay stations. Running staff may be made available quickly at the pay stations to assist customers in quickly completing their transactions, thereby boosting pay times.

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Regular scheduling of preventive maintenance based on the number of cars washed or the number of equipment breakdowns will ensure that the equipment is not causing any unnecessary downtime which may directly affect your tunnel throughput during busy times.

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Suggest additional aftercare or hand-applied services purchased by the plan member or repeat visitor, allowing customers to make a quick purchase decision quickly and simplifying the overall transaction process.

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Monitor the interaction time of your pay-station staff with the customers, and ensure that they are having a friendly but quick interaction to keep the line moving, especially on a busy day.

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Make your attendants walk the lines with handhelds during peak hours to process sales faster, thereby increasing throughput and avoiding drop-offs due to long queues at the pay station.

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Know when you are busy and increase conveyor speed without affecting wash quality, this allows you to run more cars through the tunnel during peak volume times.

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Monitor the space between cars before loading and inside the tunnel. Adjust the spacing between cars when there is scope for improvement, ensuring that it does not affect the wash quality. Improve the speed of your wash queue and maximize throughput. 

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Request your customers to pay via credit/debit cards during peak volume periods, removing the hassle associated with cash transactions. Increase the overall speed of transactions at the pay station and get the line moving quickly.

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Have an employee time clock for all positions and track labor hours. Identify employees who have been continuously working, especially during peak-volume periods. Give breaks to your overloaded staff, thereby reducing stress and improving overall productivity.

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Inspect the spacing between cars both before loading and inside the tunnel to know if there is scope for improvement in spacing. Use it as a measure to re-train your load-on operators on optimal loading procedures.

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Get real-time alerts during peak hours on areas of improvement, like the conveyor speed. Notify them of instances when it would be ideal to increase the conveyor speed, providing a key training opportunity for staff in the loading position.

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Get real-time visibility into the speed of a load-on operator in loading active cars into the tunnel.  
Use it as a performance metric to compare & improve the productivity of loading staff, especially during busy hours, which will directly increase profits.

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Consider a commission or bonus structure as incentives for your pay-station attendants based on the cars processed - compared with the number of unlimited wash plans sold in a specific schedule.

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Determine conveyor off times whenever there are at least two vehicles present inside the tunnel. A high conveyor downtime percentage signals room for productivity improvement inside the tunnel, as it might be indicating that a loader is not able to resolve bottlenecks inside the tunnel quickly.

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A friendly greeting and a warm welcome can go a long way in boosting customer experience and lead to repeat sales. Ensure that staff members are also well acquainted with ongoing sales, offers and wash plans to upsell to customers.

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Engage the customers with targeted personalized advertisements or promotions. Utilize this time to educate the customers on the value of your unlimited wash plans or simply let them know of the latest additions to your wash.

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While a customer waits at the IBA entrance for their turn, utilize your digital signages or payment kiosks to promote various C-store products and specials via targeted promotional advertisements, providing the business with excellent upsell opportunities.

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Keep track of traffic counts, popular wash packages, and POS data to determine the strategies that work the best.

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Determine slow volume periods on an hourly and daily basis, set up marketing efforts, and ramp up the special promotions especially during these times creating activity, that drives more traffic giving your single-wash sales a boost.

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Washes often have the tendency to run specials or promotions during slower times to drum up business. However, frequency is crucial and hence one should consider attracting customers with offers even when the wash volumes are high, entrenching a habit of regular washing amongst members.

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Have a marketing system in place specifically for frequent visitors. Identify and track the wash frequency of repeat visitors, based on which they can be rewarded with attractive promotions, offers, and discounts on future visits.

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Know if your attendants are following the company standards of customer service, may it be smiling or waving at a customer upon arrival. This ensures that the frontline of customer experience is putting in efforts to encourage repeat visits of a customer.

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Pay stations at a carwash handling cash face the risk of employee theft. Get visibility into your pay stations and get alerted whenever the locked cash door is opened at a pay station, or when cash is removed from the kiosks.

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Audit the security events that occur at your wash with POS Exception Reporting. POS will provide reports of transactions that fall outside the baselines or normal transaction parameters. Audit key activities like voided sales, refunds, rewashes, incomplete sales, deposits, withdraws, cash drawer balances, over/short amounts, etc. to deter employee thefts.

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Intrusions in high-value areas by vandals or your staff attempting to steal assets, like back-offices within the building, can lead to major financial damage so, get alerted instantly and dispatch the security personnel to stop and reduce loss.

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Strengthen access control to high-value areas in your establishment with high-accuracy facial recognition technology, adding an extra layer of security to the existing ID cards.

Uncover the true potential of your CCTV infrastructure by adding a layer of Video Intelligence to it.  Accelerate speed of service, improve employee productivity, enhance customer experience, reduce losses, and more!

Transform your Car Wash with Video Intelligence

We provide a range of crucial insights based on your problem statement

Insights

Constant Presence of Load-On Operator at Tunnel Entry

The load-on operator must be present at all times while your wash is open.

Be Available for Customers at the Pay Station

Know when your customers might need help at the pay stations.

Prevent Tunnel Downtimes with Preventive Maintenance

Regularly schedule preventive maintenance based on the number of cars washed or the number of equipment breakdowns.

Suggestive Sell to Boost Transaction Time

Suggest additional aftercare or hand-applied services purchased by the plan member or repeat visitor.

Monitor Staff Interaction Times at the Pay-Station

Monitor the interaction time of your pay-station staff with the customers.

Walk the Line to Boost Transaction Times, Avoid Drop-Offs

Make your attendants walk the lines with handhelds during peak hours to process sales faster.

Speed up the Conveyor at Busy Times

Know when you are busy and increase conveyor speed without affecting wash quality.

There is Money between Cars - Analyze and Adjust the Spacing

Monitor the space between cars before loading and inside the tunnel.

Boost Transaction Times with Card Transactions

Request your customers to pay via credit/debit cards during peak volume periods, removing the hassle associated with cash transactions.

Our platform integrates with a wide array of POS, security camera systems, and alert systems.

Read our Customer's Success Stories