Enabling SOP Adherence, Enhancing Customer Experience, and Improving Employee Productivity
23 million passengers travel by the Indian Railways every day. The extensive operations of the railway network coupled with the need to deliver a high-quality experience to every user made it difficult to identify and mitigate inefficiencies in kitchen operations. This led to significant service time delays, resulting in a low-quality customer experience.
The Indian Railways was looking for products that could help them:
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Wobot.ai onboarded its existing CCTV cameras onto its platform and helped the Indian Railways set up relevant AI tasks. The in-built workflow automation system raised tickets for the detection of process deviations. The tickets raised had to be closed by the kitchen supervisor within a defined turnaround time (TAT).
The AI tasks configured on their cameras, helped them detect:
The insights and tickets raised helped the Indian Railways reduce costs associated with ensuring SOP adherence and compliance by $60 per employee, per annum.
The AI-powered system helped reduce the effort involved in manually ensuring SOP adherence and helped employees focus on more critical tasks. Employee productivity increased by 5- 10 %, across kitchens.
Wobot.ai made it possible for the client to track trends across timelines, compare the performance of various locations on hygiene and food safety metrics, and helped them better manage kitchen functions. The improved hygiene standards led to an increase in customer satisfaction and customer complaints dropped by a whopping 50 % according to Twitter Sentiment Analysis.