Food Industries

Wawa Inc, improve food safety standards and scores by adding video intelligence to your workforce

  • Team Wobot

When it comes to food safety, bad news travels fast and lingers for a long time.

Consider the following facts.

  • Nearly 20 percent of analyzed food items at convenience stores included an issue with their expiry.
  • Approximately 92 percent of customers have claimed that they stopped visiting a store after just one bad experience related to food safety.

Gone are the days when you could wipe a floor clean and convince customers of proper cleanliness and food safety standards. Today, customers like to do repeat business with stores that show clear signs of food safety protocols followed in the background.

Besides, a little bit of leniency in food safety can lead to drastic consequences. For example, in 2018, Chipotle Mexican Grill Inc. was fined $25 million to resolve criminal charges related to foodborne illnesses.

So, what is the challenge, and why is food safety a priority for c-stores after all?

Let’s explore.

The Challenge

Stringently monitoring food safety has been non-negotiable for convenience stores. Here’s why.

  • One negative review on food safety and cleanliness can take away hundreds of customers even before they step into your store.
  • Many governmental organizations are tracking and monitoring the source of microbes like Salmonella and Staphylococcus in stores of all scales.
  • Any criminal lawsuit filed against a brand can lead to millions of dollars of revenue, disrupting the business flow in minutes. Take Chipotle as an example.

However, it is also essential to understand that mistakes are inevitable. There is very little time and attention to spare at a convenience store where customers visit throughout the day.

Food risks can be easily mitigated by adopting the right technology. For example, automating SOP adherence can help stores follow best industry practices and help managers save time on manually overseeing food safety compliance. Turning to automation can also do away with erroneous judgment, error, and high costs that come with manual work.

CCTV cameras are the most underutilized asset at convenience stores. Yet, they have great potential to automate operations that don’t necessarily require human presence or involvement.

Let’s see how video intelligence can help convenience stores like Wawa streamline their food safety processes in the best way possible.

Why video intelligence? is a platform that adds brains to your CCTV cameras so that the operator is looped into a continuous feedback system through which he can deploy corrective actions in real-time.

In short, spend less time identifying problems and more time solving them.

Besides, CCTV cameras are those silent watchers that generate hours of video data that go unnoticed, and despite the potential that lies, there’s very little insight derived from them.

The employee turnover rate is in triple digits – 123 percent in 2020, which means new hires and the need for training in the initial stages. Having a storage of essential food safety-specific videos saves time and effort for stores to train new employees.

Now, let’s jump into how can help Wawa solve its food safety challenges with video intelligence.

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How Video Intelligence solves the most critical food safety challenges?


Through the dashboard, users can browse from over 100+ AI checklists to automate their CCTV cameras across locations from a single device. These checklists are a set of essential tasks that AI can track in the background while you focus on what’s important.

Operators can also use the playback section on the dashboard to see checklist-specific tasks being done by an employee. This immediately solves the problem of training fresh hires.

Alerts in real-time

Factors like food temperature, handwashing, gloves, expiration dates, sanitization, and beyond are essential for ensuring the safety of fresh foods. Now, how do alerts in real-time work?

For example – you want to ensure food goes out to the customers at the right temperature. What video intelligence does is it alerts you about the vehicle movement at a drive-thru lane or a customer who has entered parking for an order pickup, allowing you to prepare orders so that it goes out at optimal temperature.

Quick onboarding of your CCTVs ensures that onboarding cameras on the dashboard are quick and effortless. Operators will have a suggestive UI, which hardly takes 10 – 15 minutes to connect your cameras and integrate your POS systems.

Through the dashboard, managers and operators can assign tasks to their team members and view live streams of operations across different locations remotely.

Team accountability

Real-time alerts and more straightforward viewing of operations allow owners to identify employees doing a great job at work. These employees can be rewarded and appreciated with raises or coupons, while callousness can be discouraged.

This ensures more accountability around repetitive tasks – making good work satisfying and bad work unsatisfying.

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To cap it up

Video intelligence gives you a complete picture of your daily operations. It puts AI into work for your store while you focus on things that matter – such as making decisions in real-time. For example, video intelligence helps you stay in line with best safety practices without manual labor when it comes to food safety. Feel free to book a meeting with us here, we’d be happy to answer any questions you may have about Video AI.


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