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4 ways Drive-thru can improve the Speed of Service

In the fast-casual and quick-service restaurant industry, improving the speed of service is a never-ending goal. This goal should, however, get all the emphasis it can get. This is because the service speed in a food service establishment, especially a QSR, plays a critical role in driving customer experience and primarily impacts whether customers would like to visit again or not.

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7 Surefire Ways to Counter Labor Shortage and Improve Customer Experience

After the 2019 pandemic, businesses in major industries are already suffering from significant economic challenges. Although the receding effects of the pandemic have opened ways for companies to win the lost grounds, the new and modern pandemic is already waiting for them, the labor shortage.

How Did the Future of Fast Food Drive-thrus Arrive Ahead of Schedule?

The need to adapt quickly to changing circumstances implies that the future has arrived ahead of schedule, which is precisely what happened in the drive-thru industry. Drive-thru restaurant visits increased by 26 percent in the April-June quarter of 2020 and represented 42 percent of the traffic, as per a study by the NPD group. However, by December, drive-thru lanes represented 44 percent of all off-premise orders industry-wide. Even though other services such as curbside pick up, delivery, virtual brands received some buzz, drive-thrus stood out. For some fast-food chains, drive-thru sales accounted for 70 percent before the pandemic, which went up to 90 percent overnight.

The math is simple: Happy Employees = Happy Customers in Your Restaurant.

And the secret ingredient to the soup is = Happy Employees! A little underwhelming, I know. A well-kept (but, not really!) secret of the Fortune 500 circle is that happy staff translates to happy customers. This is true of all businesses, but restaurants, in particular, have to place added focus on keeping their employees happy, because their interactions with customers are not limited to the occasional email sent, or phone call made. Restaurants thrive because their people make customers happy. Be it serving them flavorful meals or giving them fantastic service, restaurants rely on people to ensure customer satisfaction.

Restaurants: Improve Customer Experience with a Digital-First Approach

The restaurant industry is highly competitive and customers’ have an increased need for accelerated speed of service and enhanced customer experience.

Quick Food Safety Guidelines For Your Restaurant

If you have noticed, mothers, elders, and restaurant patrons are often quick to point out if any eatery lacks safety protocols. Food safety, indeed, is an important aspect of managing a restaurant. Food safety directly affects the restaurant's sales and ratings, making it crucial to driving revenue. Similarly, restaurants need to ensure that their food is safe for consumption as it is directly linked with the health and safety of their customers.

7 Loss Prevention Techniques for the Modern Food Industry

In late 2019, Taco Bell was forced to make a tough call. Its seasoned ground beef that was shipped across the USA was found to contain metal shavings in three individual complaints. As a result, the major food chain had to recall all 1,100 tons of the shipment. As is the case with every competitive restaurant, something as small as insignificant as metal shavings can lead to huge losses. Loss prevention in QSRs like Taco Bell is only possible when businesses stay diligent. And as it turns out, there are many ways around it.

Wawa Inc, improve food safety standards and scores by adding video intelligence to your workforce

Gone are the days when you could wipe a floor clean and convince customers of proper cleanliness and food safety standards. Today, customers like to do repeat business with stores that show clear signs of food safety protocols followed in the background.

MOD Pizza, improve food safety standards and scores by adding video intelligence to your workforce

For brands like MOD Pizza that focus on delivering unforgettable experiences and keeping people first – ensuring food safety and hygiene practices is non-negotiable.

Panda Express

These statistics show that maintaining proper food safety and hygiene practices are essential factors in ensuring the customers' good health. Offering excellent food health goes a long way in ensuring that customers can dine out and consume food without worrying about the potential risks.

7-Eleven, improve food safety standards and scores by adding video intelligence to your workforce

Gone are the days when you could wipe a floor clean and convince customers of proper cleanliness and food safety standards. Today, customers like to do repeat business with stores that show clear signs of food safety protocols followed in the background.

Panera Brands, improve food safety standards and scores by adding video intelligence to your workforce

These facts clearly show that customers are more likely to do business with restaurants that deliver clear, visible signs of food safety and hygiene practices in their operations. For chains like Panera Brands that focus on delivering unforgettable experiences and keeping people first – ensuring food safety and hygiene practices is non-negotiable.

El Pollo Loco

Food safety is a critical aspect of managing a restaurant for a prolific restaurant chain such as El Pollo Loco. El Pollo Loco outlets should ensure that their food is safe for consumption as it is directly linked with the health and safety of their customers. 

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