Leveraging the AI-powered Video Management System to Improve Operations

3 MIN Read

Last Updated on October 1, 2021 by Team Wobot

Having a well-oiled operational structure is the key to business success. Therefore, businesses always need solutions that can help them improve operations to increase efficiency.  

The rapid development in technology has paved the path for solutions that transform the operational landscape.  

That’s where video management systems (VMS) come into the picture. For many years, video management has been one of the significant resources for companies across the globe to gain actionable insights. 

Given the benefits that video management systems offer, it’s natural that the video management system industry is supposed to grow from USD 3.71 billion in 2016 to USD 10.54 billion in 2021. The compound annual growth rate (CAGR) is predicted to grow at 23.2% in 2021. 

Gaining actionable insights from VMS is popularly known as video analytics. Nowadays, the integration of VMS with artificial intelligence (AI) has successfully addressed the challenges companies face while getting video analytics and fulfilling their unique requirements. 

The AI-powered VMS is all set to transform business operations with less trouble and better results. 

Let’s dig deeper into how AI-powered solutions work and the technologies they use to help the business make the most out of the VMS solution.

How does AI-powered VMS Work?

The essential VMS software works in two different ways. a) Implementing AI functionality into camera feeds to get real-time feedback about events, accidents that may occur b) Performing post-processing activities through specialized searches to run forensic investigations.  

The first method is used widely in businesses working in industries like: 

  • Healthcare 
  • Food services 
  • Drive-thru & QSRs 
  • Retail
  • Manufacturing 
  • Hospitality and Restaurants 

Implementing AI-powered VMS in these businesses helps increase operational efficiency and helps identify best practices and role models. Using these insights, companies can make significant changes to improve customer experience and therefore increase revenue.

The Role of Artificial Intelligence & the Cloud

While CCTV cameras gather a significant amount of footage, the digital camera function is not enough to help businesses gain actionable insights. Artificial Intelligence adds a layer on top of your camera feed to help you read and understand between the lines. This proves immensely helpful for business to improve their operational efficiency. 

Additionally, the Cloud-based approach offers remote assistance and increases data accessibility. Your teams can access real-time footage from anywhere in the world and make informed decisions using the information available.

Technologies that AI-powered VMS Use

The AI-powered VMS like Wobot.ai reads each frame of your camera feed and adds the AI layer on top of it for improved image processing. In addition, inbuilt machine learning (ML) functionalities help perform image recognition and video processing faster than ever before to get quick real-time insights.  

To understand AI-powered VMS better, let’s shed some light on the five key concepts used in the system.

Object Detection

It helps identify objects in images and videos using the identification and localization method. Moreover, it helps register the exact position of the things and mark them correctly.

Object Recognition

Object recognition goes a step further than object detection. It recognizes characters, scenes, visual information, and more in an image or a video.

Object Tracking

It helps track a particular object in the ongoing event being recorded. For example, a waiter taking the food to serve on the table, vehicles going in and out to and from the Drive-thru restaurant, etc.

Real-time Video Analytics

Tracking is one thing, and processing the footage to gain insights is different. That’s where video analytics technology is helpful. It helps process the footage to help businesses derive meaningful inferences and make informed decisions.

Kicking off real-time alerts

The processed footage needs to have a functionality that can trigger real-time notifications to improve situational awareness. For example, this technology helps start real-time information such as: 

  • Similar-appearance alerting 
  • Count-based alerting 
  • Missing object alerting

How Industries Are Flourishing with AI-powered VMS

As mentioned before, businesses across industries use AI-powered VMS to improve operations. Here are some of the industries that are making the most of their video analytics. 


Healthcare businesses can use video analytics to get details on whether or not the patients are being entertained with all the needs and requirements they need. In addition, other operations such as patient flow, admission process, guests, etc., can also be monitored to see the improvement opportunities. 


Retail businesses use video analytics to understand customer behavior and patterns to improve customer experience. For example, brick-and-mortar stores use video analytics to understand their customers and how they act. 


One of the fantastic use cases of video analytics is in manufacturing. With the help of VMS, manufacturing businesses can improve the production cycle, prevent accidents, and take disaster management features faster. 


Security businesses use facial and vehicle recognition to make reasonable decisions.  

Hospitality and Restaurants 

It’s essential for restaurants and businesses working in food services to maintain the cleanliness, hygiene, and safety of customers and employees. With video analytics, companies can ensure food quality, employee behavior, customer choices, cleanliness, and security of the entire premises. This helps improve customer experience and customer satisfaction. 

Drive-thru & QSR 

Drive-thru kitchens use video analytics to ensure kitchen processes and employee behavior to maintain a consistent customer experience. 


With the use of AI-powered video analytics, it’s easy to implement appropriate traffic controls. In urban areas, especially in smart cities, authorities use video analytics to decrease traffic jams and accidents.


According to the AI Global Surveillance Index, AI-powered video monitoring is a popular concept, with at least 75 of 176 nations globally are actively using it.  

Businesses face challenges of making informed decisions and lack the availability of solutions that can offer them that ability.  

Leveraging AI-powered VMS helps businesses get real-time insights from their CCTV camera footage and ensure the disciplined and continuous implementation of the standard operating procedures. 

Wobot helps you gain the ability to find best practices by analyzing your CCTV camera feeds with the help of artificial intelligence. So try it out and kickstart your journey to success.