Food Services

The food you serve is the foundation of your business and influences how guests perceive their restaurant experience.

Customer experience can suffer if restaurants do not match customer expectations.

A food item matching checklist helps food-related businesses to excel at their food preparation and presentation to match customer expectations.

Items on a food tray delivered to the customer should match exactly with the customer’s order. It helps ensure that the customer has a seamless order experience when followed along with other food handling and hygiene tasks.
1. Introduction
Customers expect that the items placed on the food tray are the same as their orders. Therefore, the preparation and the presentation should be as per the customers’ expectations and requests. Additionally, utmost hygiene and cleanliness standards should be maintained to prevent possible cross-contamination.
2. Process
The food items on the tray should match the things that the customer has ordered. Therefore, a key factor here is that the one who is taking the order should ensure that they have noted down the accurate details and have, in turn, relayed that information to the kitchen staff. In such cases, keeping a tab on orders helps a lot, so it’s best that you maintain tickets for all the orders placed.
Presentations of the food are crucial, so do not place too much food on the tray. Overstuffing different dishes will create an unpleasant sight, and things might topple over and cause a spillage, leading to customer dissatisfaction.
Ensure that you take hygiene and cleanliness protocols into account to help protect the safety and health of the consumers. These protocols include regular sanitization, hand washing, wearing masks, gloves, aprons, hairnets, and regular disinfection.

3. Dos

  • Ensure that the food served on the trays matches what the customer has ordered.
  • Always maintain strict hygiene and cleanliness protocols.

4. Don’ts

  • Do not forget to keep tabs on the orders by maintaining a ticketing system.
  • Do not forget to cross-check the orders before serving the food to the customer.

Cooked food items should match the reference image for food businesses that follow the visual words approach while serving their customers. Customers base their expectations around the food on what they see. Therefore to give them an exceptional experience, the food served to them should match their visual expectations.
1. Introduction
While the taste of the food matters a great deal, the presentation of the food is also equally important. Therefore, menus often feature eye-catching images that are regarded as reference images so that the customer has a clear idea of how the dish might appear, which might encourage their choice of dishes. However, keep in mind that the food served to the customer should match how it is shown in the reference images.
2. Process
More often than not, customers’ choice of dishes is influenced by the images they see on the menu cards, and they judge the taste, quality, and hygiene standards of a dish without even tasting it. They tend to have such perceptions purely based on how the dish is presented to them. Given such factors, food presentation is just as important to a dish as its flavor and taste.
In recent years, many restaurants have come up with ways to serve and plate the dishes. Food should be well-balanced and proportionate, which means that too many unnecessary elements might appear to make the dish seem very cluttered and unprofessional. In addition, the plate or bowl size should be ideal for the quantity or portion of the food. If the plate is too small and the amount of the food is abundant, then the dish might look messy and overcrowded, and food might spill over, leading to a mess.

3. Dos

  • Ensure that the dishes appear appetizing enough that it encourages customers to place orders for them.
  • Ensure that the actual food that is served matches the reference images shown on the menu.

4. Don’ts

  • Do not overstuff food on one plate, as that can spill over and create a mess.
  • Do not serve on a big plate as that might make the quantity of the food look scarce and rationed.

Customers should get timely delivery of the food they ordered. In addition, the food should be delivered to the customers safely and hygienically without missing out on any items.
1. Introduction
Good customer service is what sustains a restaurant’s revenue and its brand image. So, whether the customer is dining in or ordering out, the restaurant should prioritize producing the correct orders and ensuring that the quality of the food is exceptional.
2. Process
It goes without saying that when a customer places an order, they expect to receive the exact order, and the quality of the food should be up to the mark. So, to make restaurants more efficient, employers should create a well-rounded procedure that all employees must follow when carrying out orders. For example, if you are taking an online order, ensure that you print the order ticket and then use the same ticket down the service line, which will range from the cooking to the packing to the delivery.
During the packing, it is essential that you label each item as packed once the food is placed in the bag and then attach the ticket to the delivery bag to make it easier for the customer to check that all the items have been delivered.

3. Dos

  • Ensure that you attach the correct ticket to its proper order.
  • Make sure to have a separate area in the restaurant for accommodating and processing the orders.

4. Don’ts

  • Do not forget to cross-check each order so that there is no mix-up and all the items in the order are intact.
  • Do not waste time and ensure that you begin preparing the dish once you’ve received the order.