A billing checklist for QSRs and drive-thrus will entail all the functions related to bills, receipts, invoices, and purchase orders. By having a billing checklist in place, the business can track all the bills and then check them off when a payment has been completed. This checklist also helps ensure that pilferage does not happen.
Invoices and receipts are essential as these serve as records of all items and services sold to the customer. Therefore, QSR businesses need to keep accurate and precise descriptions of all transactions and invoices because that will play a pivotal role in monitoring what, where, when, and to whom an item was sold.
A customer should be present when the employees print the bill to avoid potential discrepancies. The billing process has to be smooth and systematic both for the cashier and the customer. A bill should not be printed without the presence of the customers for safety and security purposes. When the employees print a bill in front of the customer, it reduces the chances of discrepancies.
Timely customer engagement is significant for a QSR establishment as that will help to enhance customer loyalty. If a staff member was not present when they should have been, the patron could get frustrated due to delayed service. They may not want to revisit your establishment and may even convey negative feedback to potential customers.
Pilferage is a common concern in the restaurant industry. The employees should not open cash till without the presence of the customers. If any such activity is detected, it should be reported to the concerned authorities immediately to avoid any sign of potential theft.
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